The water sector in England and Wales is failing and needs stronger regulation to better protect billpayers and the environment, according to the interim findings of a landmark review.
The independent Water Commission, led by former Bank of England deputy governor Sir Jon Cunliffe, said on Tuesday that public trust had been shaken by "pollution, financial difficulties, mismanagement [and] infrastructure failures".
It added that there needed to be clearer direction from government, a better approach to long-term investment, and a stronger voice for local communities.
The review was set up by the government in October amid growing public concern about sewage spills and rising bills.