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M&S website completely down, leaving users unable to browse

2025-05-22 07:00:02

The Marks & Spencer website is back online after leaving users unable to browse for several hours.

Customers have been unable to make online orders for weeks as the retailer deals with the aftermath of a cyber-attack, but on Wednesday evening the website went down completely.

A message read: "Sorry you can't browse the site currently. We're making some updates and will be back soon."

However, just after 07:00 on Thursday morning, the company confirmed that the website was open for browsing again after making some overnight updates.

On Wednesday, the retailer said it estimated the cyber-attack would hit this year's profits by around £300m.

Although some of this will be covered by insurance, the figure was more than analysts had expected.

It added that its online services would continue to be disrupted until July, with a gradual return to normal.

In a statement on Thursday morning regarding its website, M&S said: "Our website is open for browsing. As we work to get things back to normal for our customers we are doing some overnight updates."