Roger Park says the families "made history", by speaking out about flaws in the system.
"After their lobbying and campaigning, a lot of the protocols introduced in the aftermath of 9/11 were based on what they campaigned for," she says.
Airlines also benefited from their experiences.
"A lot of Pan Am 103 family members trained airlines on how to deal with victims," she adds.
Kathryn Turman, played in the series by Severance actress Merritt Wever, was head of the Office for Victims of Crime, for the US Department of Justice.
Turman arranged travel for family members plus secure closed-circuit viewing in the US, for the trial of two bombing suspects in the Netherlands, in 2000. The FBI notes this was unprecedented at the time.
Weipz adds: "We have victim services in the FBI, in the Department of Justice, in the US Attorney's office. Why? Well, because of Kathryn, but also because of the Pan Am 103 families."
Turman's character poignantly says in one of the episodes: "The families should have been protected and prioritised from the start... we can't make that mistake again."