"At our first meeting she just looked at me and my husband with such intensity and then broke out in a smile and that was it... we all looked at each other and said 'yes this is our family'," recalls Rachel beaming.
We're sitting in her lounge surrounded by books and toys while two-year-old Winnie plays happily with a social worker in the next room.
Rachel, who is 41, and her husband Lewis, who is a year older, got married in 2019 and, like many couples, hoped to start a family.
But when they encountered fertility issues, instead of opting for in vitro fertilisation (IVF), the pair decided to consider adoption.
"It's always been on my radar. My mum used to be a foster and adoption social worker," Rachel explains.
"We just thought there are children out there who need a loving, stable family so that's what we could provide for them so why not go down that route."