They are not from HTS, she says, but another group, rebels from the northern city of Aleppo.
"They broke down the door. There were 10 militants at our door and 16 others waiting down the street with three cars," Noor tells Abu Ayoub. His men are mostly from Idlib and Aleppo, where the HTS and allied rebel factions were based before launching the offensive that overthew Assad three weeks ago. They stand around in combat fatigues, holding their rifles and listening intently as she describes how the family's belongings were thrown into the street.
HTS was once aligned with al-Qaeda and is still proscribed as a terror organisation by most Western countries, although the UK and US say they have been in contact with the group. In a matter of weeks, it has gone from enemy of the state to the law of the land. Abu Ayoub and his men are adjusting to the change in roles from revolutionaries to policemen.
Noor is only one of a long line of complainants who have come to their general security station with grievances. The base, the city's former military intelligence headquarters, was perhaps the most feared place in Latakia. Now it is a shambles, with broken radios and equipment scattered across the courtyard. Torn portraits of Bashar al-Assad lie in the dirt.
A man joins the queue of those making complaints. He has a black eye, broken ribs, and his shirt is torn and bloodied. He says men from Idlib had broken into his apartment.