"Truth is, you cannot change the past, but you can have people try to avoid it happening again in the future," Simon said.
BHCC said in a statement: "During the process of cleaning the property and making it suitable for the next of kin to visit, some items were unfortunately disposed of by our cleaning contractor.
"We do understand how important someone’s belongings are to their friends and family and apologise for any additional distress and upset this caused in relation to this very sad loss."
It said it no longer used the company involved in the clearing of Chris's flat and it was "confident our current contractors share our expectation that people’s belongings are handled in a sensitive way and, where appropriate, passed to the next of kin".