Another couple filed a complaint in the US state of Utah, with the investigation finding that a berth was not booked on a stated departure date.
It also found that people purporting to be hired staff on the website did not plan to be on the cruise, nor had they received offers of employment.
The investigation ruling said that VCL's US representative encouraged people to sign up for the cruise.
The investigation found that she truthfully believed the residential cruise was going to sail, but she agreed to sign a compliance order barring her from promoting such travel services in the future.