HSBC apologises as app and online banking go down

Customers have taken to social media to complain about the impact the outage is having on them.

One person said it was "very worrying", with others complaining it comes amid bank branches being closed in the UK in the past few years.

In 2022, HSBC announced the closure of 114 branches in the UK. It later promised not to close any more branches until 2026.

The firm has not given a timeframe for how long the problem will take to fix, but said it was "working hard" to resolve it.

It is the latest in a long line of banking outages - with a number of major banks in May accepting 1.2m people were affected by them in 2024.

Meanwhile, in March a report found nine major banks and building societies have had around 803 hours - the equivalent of 33 days - of outages since 2023.

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