Fears car buyers' compensation payouts could be delayed

People who were mis-sold finance agreements when buying cars could face a delay to potential compensation payouts.

A decision by judges at the Court of Appeal has blown open an ongoing saga into hidden commission payments, with buyers possibly in line for payouts totalling billions of pounds.

Now the Financial Conduct Authority (FCA) is consulting on giving dealers extra time to deal with complaints.

However, lawyers say this could further delay compensation which should be paid to car buyers who may not have given their informed consent for the commission payments.

The vast majority of new cars, and many second-hand ones, are bought with finance agreements.

About two million are sold this way each year, with customers paying an initial deposit, then a monthly fee with interest for the vehicle.

In a complicated, and long-running, series of developments, many of these agreements have come under scrutiny.

In 2021, the FCA banned deals in which the dealer received a commission from the lender, based on the interest rate charged to the customer. It said this provided an incentive for a buyer to be charged a higher than necessary interest rate.

Since January, it has been considering whether compensation should be paid to people with these deals before 2021.

That has created the prospect of banks and other lenders having to make payouts totalling millions of pounds.

Last month, a decision at the Court of Appeal broadened the net of those who could receive compensation, potentially increasing the lenders' final bill to billions of pounds.

While the initial investigations surrounded discretionary commission arrangements, which were banned in 2021, the Court of Appeal decision widened the scope to any car finance commissions.

The three judges unanimously agreed that it would be illegal for the lender to pay any commission to the dealer without the informed consent of the buyer.

In other words, customers should be clearly told how much commission would be paid, and agree to it, without those details being buried in the terms and conditions of the loan.

The FCA said that the decision could lead to dealers receiving a deluge of new complaints.

Some could come from people previously told they had no claim for compensation because they did not have a discretionary commission arrangement.

The regulator is consulting on extending the time car dealers will have to respond to complaints.

It also wants the Supreme Court to make a quick decision on whether it will reconsider the Court of Appeal's ruling.

It wants an orderly compensation system, if it comes to that.

The Finance and Leasing Association, the trade body for motor finance providers, described the FCA's plan as a "sensible move".

However, others have questioned whether it creates a further compensation delay for those who were mis-sold these agreements.