CDs, or compact discs, usually have a printed side and a shiny side, which reflects lasers used by CD players to read the data they contain.
Max, who uses gender-neutral pronouns, says the clear CD looks "really cool".
"I'm all for it being an aesthetic thing," they say.
Max realised they might not be the only one having an issue when they shared their experience online.
"I thought I'll record a Tiktok about it and it's got 200k views," says Max.
"So I was like, maybe it isn't just me."
Some fans have been able to get the CD to work.
One, writing on Reddit, said: "It plays on my Playstation, so the CD does work."

