The best time to teach a child not to throw a chair in a classroom is not as it is being projected across the room.
That's what an educational psychologist told me last week as we discussed how teachers should respond to disruptive behaviour in schools.
Most people in education agree building positive relationships is the key to preventing violence in schools but teachers say they also need to be able to use "consequences" as well.
In the past few months I've spoken to dozens of teachers who say the balance between "nurture" and consequences has been lost.
And no-one wants to have a chair thrown at them.
